Who is responsible?
For enquiries and leads sent to Yorkshire Digital, Yorkshire Digital is responsible for how that information is used. Contact: connor01kelly@gmail.com.
Legal and policies
Privacy Notice
How Yorkshire Digital handles personal details.
This notice explains what personal data may be collected when you visit the website, send an enquiry, request demo access, become a client, or use a Yorkshire Digital CRM service.
Summary
The short version.
What is collected?
Information you choose to send, such as name, email, phone number, business type, message, package interest, demo request details and project information.
Why is it used?
To respond to enquiries, provide demo access, discuss services, deliver client work, run the website, keep records, improve marketing where consent is given, and meet legal obligations.
Personal data
What information may be collected.
Enquiry details
Name, email address, phone number, business type, message, package interest, website details and information needed to understand your enquiry.
Demo access details
Name, email address, business type, consent record and the fact that demo login details were requested.
Client and project details
Business details, contact details, website content, CRM setup information, support requests, invoices, payment status and service notes.
Website and analytics data
If analytics cookies are accepted, Google Analytics and Meta Pixel may collect information about visits, pages viewed, device/browser data and marketing performance.
Payment information
Payment links and payment status may be handled through Stripe. Full card details are handled by Stripe, not stored directly on the Yorkshire Digital website.
Messages and emails
Emails, WhatsApp messages, support conversations and CRM-related notifications may be retained where needed to manage the relationship or provide the service.
Why data is used
Purposes and lawful bases.
| Purpose | Typical lawful basis |
|---|---|
| Replying to enquiries and discussing services | Steps before a contract, or legitimate interests |
| Providing websites, CRM services, support and billing | Contract |
| Keeping business, tax and accounting records | Legal obligation |
| Website security, abuse prevention and service reliability | Legitimate interests |
| Analytics and advertising cookies | Consent |
| Sending promotional marketing emails where required | Consent, or a permitted soft opt-in where applicable |
Sharing
Who personal data may be shared with.
Yorkshire Digital does not sell personal data. Data is shared only where needed to run the website, provide CRM services, communicate, take payments, comply with law, or use agreed marketing/analytics tools.
Service providers
Hosting, database, email, payment, analytics, development and support providers. The main list is on the Subprocessors and Storage page.
Payment providers
Stripe may process payment information when payment links are used. Stripe's own terms and privacy information also apply.
Legal and professional support
Information may be shared with accountants, advisers, insurers, regulators or authorities where needed for legal, tax, dispute or compliance reasons.
Retention
How long information is kept.
Enquiries
Unsuccessful enquiries are normally kept for up to 24 months after the last meaningful contact, unless they need to be kept longer for a dispute, legal reason or active relationship.
Clients
Client records are kept while services are active and then for as long as needed for accounting, support history, legal claims and business records. Financial records may normally be kept for up to six years.
Marketing consent
Consent and opt-out records may be kept while marketing is active and for a reasonable period afterwards so requests not to be contacted can be respected.
CRM customer data
Data held inside a client's CRM is handled under the client relationship and the Data Processing Terms. Deletion or export is agreed as part of offboarding.
Marketing
Marketing choices are separate from service messages.
Operational messages needed to reply to an enquiry, send demo access, provide support, issue invoices or manage a project are not the same as promotional marketing. Marketing permission is handled separately. You can read more on the Marketing Consent page.
Your rights
Rights over your personal data.
Depending on the situation, you may have rights to access, correct, erase, restrict, object to processing, ask for portability, or withdraw consent. To make a request, email connor01kelly@gmail.com.
Complaints
Contact Yorkshire Digital first if something looks wrong.
- You can also complain to the Information Commissioner's Office.
- ICO website: ico.org.uk/make-a-complaint
- Formal client contracts may contain additional data handling terms.